Technical Support Specialist

Calnetix is an engineering and manufacturing company located in Southern California, committed to making a positive contribution to society and the environment by changing the way the world harvests and utilizes energy. We are focused on developing, manufacturing, and delivering advanced energy solutions for commercial applications throughout the world and for mission-critical applications for the United States Government and its Prime Contractors. Calnetix thrives on innovation and meeting new challenges. In partnership with OEMs, we utilize innovative, proprietary high-speed electric motor-generator technologies to develop next-generation, power-dense and energy-efficient products that reduce energy consumption, harmful emissions and enhance energy security.

We are seeking a hands-on IT support pro who can fix the problems and explain it in laymen terms. This person is comfortable troubleshooting everything from laptops and printers to mobile devices and basic networking issues. They think in root causes, not quick patches, and move fast without cutting corners. Certifications like CompTIA A+ or Network+ (or solid real-world experience) back up their technical chops. Beyond being a tech, you are curious, proactive, and calm under pressure — the kind of person who takes ownership instead of pointing fingers. You're a team player with integrity, strong communication skills, and the grit to crawl under desks, lift equipment, and do whatever it takes to keep the business running smoothly.

Essential Duties and Responsibilities:

Technical support & troubleshooting: Diagnose and resolve issues with computers, peripherals, printers, and software applications.
Communication Skills: Strong verbal and written skills to explain technical issues to non-technical users.
Problem-Solving: Ability to identify root causes and implement effective solutions quickly.
Education: Comptia A+, Network+, or relative experience.

Education, Skills and Experience:

Technical Knowledge: Proficiency in Windows and/or Mac OS, desktop hardware, Android/iOS, and networking fundamentals.
Communication Skills: Strong verbal and written skills to explain technical issues to non-technical users.
Problem-Solving: Ability to identify root causes and implement effective solutions quickly.
Education: Comptia A+, Network+, or relative experience.

Intangibles Sought:

Soft Skills: Initiative, curiosity, adaptability, and the ability to solve problems.
Character Traits: Integrity, honesty, and a strong sense of ownership or commitment.
Cultural Fit/Collaboration: Ability to work in a team, positive attitude, and emotional intelligence.
Work Style: Attention to detail, ability to handle pressure.

Supervisory Responsibilities:

Work Environment / Physical Demands:

Lifting/Moving: Regular, occasional lifting of hardware, servers, or equipment (often up to 50 lbs).
Physical Dexterity: Crawling, kneeling, or stooping to install equipment under desks or in tight server closets.
Visual Acuity: High reliance on close-up, detailed viewing for troubleshooting.

Salary Range:

$69,000-$75,000

Disclaimer: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned, by their supervisor. Management reserves the right to change, rescind, add or delete the duties and responsibilities of positions within this job classification at any time.

Other: Calnetix is an Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability or status as a protected veteran.

U.S. citizenship is a precondition of employment for this position due to contractual requirements.